Customer service

MILANO CUSTOMER CONCIERGE SERVICE

VIA EMAIL

contato@milanocupertino.com

For practicality and convenience.

Quick and complete responses within 24 business hours.

CUSTOMER ATTENDANCE SERVICE

(011) 95659-5530

Monday to Friday from 9am to 9pm (except national holidays and/or in the metropolitan region of São Paulo)

ORDER STATUS: FIND OUT WHAT EACH STAGE MEANS

STATUS TYPE	STATUS	WHAT IT MEANS
PAYMENT STATUS	Awaiting payment	The payment has not yet been identified in our system. In the case of a bank slip, once payment has been made, the system may take up to 48 hours to identify the payment.
PAYMENT STATUS	Payment confirmed	The payment method used was successfully identified. In the case of payments by bank slip, it means that the payment was identified successfully.
PROCESSING STATUS	Processing	Product being handled within the Distribution Center. At this stage, the order is invoiced with the issuance of NF-e and we handle the item at the factory, which may include final finishes on the piece, quality control and packaging for shipping.
PROCESSING STATUS	Order dispatched	It means that the order handling has already been completed and sent to the customer. At this stage, the Verse customer will receive an email notification, where a tracking code (if applicable) will be provided so that they can track the arrival of the purchase.