Common questions

IS THE SITE RELIABLE? Our website has SSL security, which is mandatory by law for all online stores as it encrypts all transactions carried out on the website, guaranteeing confidentiality of all information. We work in partnership with MercadoPago, the largest payment network online from Brazil. We do not have access to your payment information, such as credit card number, only MercadoPago, making your purchase 100% safe. If you have any questions, be sure to get in touch: support@lojanovomercado.com WHY DO PRODUCTS TAKE 15 TO 20 DAYS TO ARRIVE? We work with products at prices well below the market, and to To do this we need to work with international suppliers (USA, Europe and Asia). Therefore, when a new order is placed in our store, we send the request to our suppliers and they send it directly to your home. DO ALL PURCHASES INCLUDE A TRACKING CODE? Yes. We only work with screening for your safety and comfort. RETURNS The following items cannot be returned as all measurements are available on the product page, items that cannot be returned: underwear, beauty, jewelry and accessories (except scarves, bags and blankets). Other available items can be returned if justified, such as if they are damaged or if the order was sent in error, and the refund will be duly made. ABOUT US Loja Novo Mercado is a company designed to offer the best products at a fair price, with unparalleled quality. We work in partnership with large companies such as shein, shopee, aliexpress that send our products to our customers We are always ready to serve our customers with the greatest care. Feel free to contact us! We are an independent store that truly cares about quality and trust. We will always provide the best for our customers. We will always look for new products to meet your needs. THE INFORMATIONS Yes, on the way between the country of origin and the country of destination, there really is no updates, as there is no movement of the package. He will let you know like this to arrive in Brazil. Afterwards, it will notify you of each movement, so as we are used to with internal orders. You can rest assured, your order is on its way.